Michelle Rowland - Document Direct

Michelle Rowland

Michelle Rowland

Customer Service Manager

Michelle is Customer Service Manager and has been a member of the Document Direct team for four years.

Her main responsibility is ensuring that our valued clients are happy with all transcriptions produced.

This is achieved by regular contact with all clients, listening to their needs and concerns, and investigating and resolving issues. We pride ourselves at Document Direct with our target of 100% accuracy which is maintained by working together with our clients and providing professional support and advice.

Client feedback is extremely important and our main priority is understanding and meeting client needs and identifying solutions to any issues.

Michelle progressed from being Secretary to the Principal Education Officer at Dorset County Council to Customer Advisor for The Alliance and Leicester Building Society. She has 25 years experience in secretarial and administrative roles and has managed the Customer Services Department as PA to the Directors at a meat manufacturing company in Wiltshire.

Living on the Island of Portland, Dorset, she finds that working from home for Document Direct ensures that she has a great work/family life balance and she enjoys the outdoor life with some wonderful sea views.

Tips to our clients, from experience

Don’t just say “You know, just put in all the usual stuff, or type the letter as you see fit.”

Favourite sport or pastime

Michelle is an accomplished cornet player, and when not doing that kayaks with her two teenage sons.

Favourite country visited

Alaska would be the place to go.

Favourite tipple

Fresh, cool . . . water !

Best TV box set or favourite movie

The Wizard of Oz. And guess why … because, because, because … !

Martyn Best

Chief Executive Officer

Sharon Sartain

General Manager

Shelley Bradshaw

Human Resources Manager

Viv Rivett

Operations Manager

Michelle Rowland

Customer Service Manager

Nadia Lynn

Client Liaison Manager

Gayle Polglase

Training Manager/Account Manager

Rachael Gilbert

Supervisor/Account Manager

Sharon Branch


Chris Smith

IT & Informatics Manager

Erica Glynn

Business Support Manager (Ireland)

Eoin Glynn

Sales Manager (Ireland)