Our Team and Skills - Document Direct
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Our Team and Skills

We know that having the right skills in your business is essential. When your staff are recruited by you and sit in your business this is transparent. But one of the questions we are most frequently asked by clients is how they can be sure that our typing and secretarial team have the right skills to support their business.

The answer is that we see attraction of skill, expertise and experience as the vital first step in being able to support the specific professional needs of all of our clients. This is a cornerstone of our business and we place enormous emphasis on it.

We have specific recruitment streams for legal and medical secretaries as well as those with general secretarial skills. As part of the induction process we rigorously test all skills and commitment to tasks and ensure that the appropriate experience is matched to your exact need. Everyone in the business is focussed on delivering a service that delights you.

Click on the team member for more details:

Martyn Best

Chief Executive Officer

Pauline Connolly

Operations Director

Shelley Bradshaw

Human Resources Manager & Account Manager

Viv Rivett

Technical Services Manager

Emma Wilkinson

Client Support Manager

Michelle Rowland

Business Development Manager

Jacqui Sharples

Document Production Supervisor

Gayle Polglase

Training Manager/Account Manager

Karen Godden

Client Success Manager & Account Manager

Sharon Branch


Chris Smith

IT & Informatics Director

The Management Team

Document Direct was founded by CEO Martyn Best in 2005. A former Chartered Accountant with Ernst & Young in both Saudi Arabia and Liverpool, he has played a key role in supporting, investing and developing a wide range of businesses in many sectors. He brings this understanding and focus to ensure Document Direct produces a first class service, based around reliability and consistency, integrating the best technologies, and providing the best possible customer service experience.

Our wider management team has a wealth of experience working in legal practice and many have themselves been legal secretaries. Our operations team alone can boast over 60 years of legal and professional services secretarial experience amongst them. This depth of experience, combined with a strong mix of IT support and management skills, means that we are able to design high-tech systems and processes, whilst keeping the experience for clients simple and personal and entirely relevant to your business. So, for example, you can be sure that if you are a legal business, your documents will be processed only by a member of the team with good experience as a legal secretary who has demonstrated that they can work time and again to a client’s deadlines.