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Working smarter

Posted by Jayne Smith on August 16, 2010 · 1 Comment so far - leave yours below
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The biggest difference with a good digital dictation system is that each separate document can be a separate dictation file on a computer network. new-structure

Imagine having hundreds of tapes, each containing one letter or one file note and each marked with the file name and order of priority.  Each item is clearly visible to anyone in the firm so it is very easy to prioritise and pick out the urgent work.  Jobs can be assigned to the most appropriate team member and work can be evenly distributed across the firm.

Add an additional team of outsourced secretaries to the structure and the workflow can be reorganised again.   There is no reason to pay employed secretaries an hourly rate of pay on  salary to type up non-urgent (but essential) file notes when they are easily identified, outsourced to an external resource and produced on a totally different cost basis which is far more efficient.  The file notes are produced at a much less cost,  there are no blockages in the dictation workflow, the files are kept updated much faster and all this means that when clients phone the office for information they are being dealt with in a much more responsive manner. 

Throw into the mix Blackberry dictation. This gives solicitors the freedom to dictate while away from their desks.  Dictation can be sent to either in-house or outsourced secretaries at any time of the day.  Once linked to outsourcing they can enjoy the benefit of out of hours and weekend services so they can work from any place at any time.  I can hear the groans now, ’why would anyone want to work at any place and in the middle of the night’.  But spare a thought for those hard working individuals to appreciate their work life balance and want to take time out during the day to go to their kid’s schoon play.  Now they can catch up working in the evening without having to travel to the office.  Of course, there will always be the seriously driven lawyers who    

All this means that solicitors can be more responsive to their clients. 

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One Response to “Working smarter”

  1. Working harder | Digital Transcription from Document Direct on August 16th, 2010 2:15 pm

    [...] Working smarter | Digital Transcription from Document Direct on August 16th, 2010 1:09 pm [...]

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