Working harder
Posted by Jayne Smith on August 16, 2010 · 2 Comments so far - leave yours below
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The diagram below shows a typical structure of a law firm. The dotted lines show the flow of work, that is dictation and transcription between the departments and secretaries.
The problem with this diagram is that it is very difficult for the secretaries to share their workload. You might ask, why would they want to? Each secretary receives their tapes which holds a lot of work, urgent work can’t easily be prioritized and as only one person can work on the tape, the secretary has the burden of churning out as fast as she can all of the documents relating to each set of files on the tape.
It’s not visible what type of work is on the tape either. Not many people take the time to write a dictation list and itemize the documents required. After all, that takes time too. So a tape will quite often have lots of special instructions, “do the usual”, admin tasks as well as correspondence and documents which can suddenly become urgent.
Multiply this scenario for each secretary in each department and multiply again by the number of departments, and it’s easy to see how backlogs of work can occur.
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