Typing Services | Document Direct

What causes stress and disruption to your business operation? I’ve come up with a list of headaches commonly found in all businesses at some point. Are you in pain now when you don’t have to be?

1. WHO’S COVERING THE SICKNESS AND HOLIDAYS?
The holiday season (or the flu season) can be massively disrupting to your business if you don’t have skilled temporary staff to call on. If you work in a quieter rural area then chances are you will struggle finding a temp who’s available when you need them. And once you’ve got them trained up on your systems (often about 2 days) then it’s time for them to move on. You’ve probably wasted half a week of your time training the temp and you’re still left with a backlog of work by the time your usual secretary arrives back. Some larger firms don’t even use temps. They hire an additional secretary to provide the year round cover they need. What an expense! Your outsourcing company doesn’t require you to send a minimum amount of work or sign up for a specific contract period so you can make use of the service just when you need to. PAIN RELIEF CAN BE FOUND HERE

2. A BACKLOG OF WORK
If your dictation is taking 2 days to turn around then you have a backlog. And it’s costing you money. Files are not up to date leaving you at risk of negligence and, let’s face it, the faster you can work through the files, the faster cases are settled, and you get paid quicker. Why put up with it? PAIN RELIEF CAN BE FOUND HERE

3. NOT ENOUGH INTERNAL RESOURCES FOR A ONE OFF JOB
Dealing with an unusual heavy workload with limited resources can cause backlogs to your usual workflow. You need to have a database typed, perhaps a lenthy document which can take a secretary 2 days to reproduce, or lots of recordings but it’s too much for one secretary and you need it quickly. Making use of a team of outsourced secretaries for those one off jobs is a very cost effective way of keeping up to date with your workload. Document Direct has hundreds of registered secretaries and it’s a straight forward process for us to manage “bulk” transcription/copy typing and return it to you in the fastest time (usually the same day). PAIN RELIEF CAN BE FOUND HERE

4. ASKING PEOPLE TO WORK OVERTIME - AND PAYING THEM!
Managing people and overtime rates for “out of hours” work can leave you exasperated. There’s a reason why you need to work late in the night or at weekends — because you’re busy and have to deliver a quality service to your clients. So your staff should be helping you, not hindering you and making your job harder. But not everybody wants to work late, earn overtime and have their weekends disrupted. Document Direct’s outsource typing service is available 24 hours a day, 7 days a week. We’re non-threatening to your existing staff, we simply wait in the background for the day that you need to use us. PAIN RELIEF CAN BE FOUND HERE

5. RECRUITMENT, TRAINING AND RETAINING
Would you rather recruit a fee earner or a secretary? If we unravel the job specification and look at each task that we ask our employees to do and look at specific processes, it’s possible to see just how easy it is to take the typing part of a secretary’s job and outsource it. Once that’s done, putting your resources (people) to better use is easier. Secretaries are no longer just “typists”. They’re asked to be personal assistants, office manager and unqualified fee earners. Quite frankly, they’re too expensive to type. PAIN RELIEF CAN BE FOUND HERE

6. FINDING SKILLED STAFF
Love it or hate it, but none of us can live without it. Technology. It’s the most rapid changing industry and it affects us all. So when it comes to finding a secretary who has the skills to keep up to date with the last versions of software it can cause huge headaches. After all, unless you already employ an expert who knows what skills to recruit, how do you know what questions to ask? At least with outsourcing your documentation you’re assured that you can keep up with your competitors and work on their documents with the most up to date word processing techniques. Poor word processing and presentation of your documents to a competitor firm says a lot about the skillset of your workforce and speaks volumes. PAIN RELIEF CAN BE FOUND HERE

7. TOO MUCH WORK AND NOT ENOUGH HOURS
If you need more time why waste time travelling to the office? Why not work from home or on the train while commuting? Using a digital dictation system will give you valuable hours when you realise you don’t have to travel to the office to send work to your secretary. In fact, you can be anywhere and send your work from a mobile phone. And you can send your work at any time of the day when you’re accessing a 24/7 remote service. Would that give you the flexibility you need to use your time more effectively? PAIN RELIEF CAN BE FOUND HERE

A free template for you

At Document Direct we’re not interested in the font size, line spacing or how many pages your document has because our charges are not based on the cost per page. Instead, we operate a very fair system of charging by the length of your recording (your dictation). And to be more helpful to you, we will also design some templates so you don’t waste any of your precious time and you can just fill in the blanks.

Our standard pleadings template can be downloaded for free by clicking on this link:

This template has a standard court heading, automatic paragraph numbering, automatic page numbering and a neatly aligned backsheet. Simply overtype to use it.

If you would like any help with using this template, or perhaps need some help in setting up standard documents then contact us for free advice.

Confidential outsource typing services

Outsourcing has received some bad press in the past. Using typing services offshore has proved very unpopular, especially as we have a very willing and able workforce on home turf. One of the reasons for outsourcing offshore has not been related to cost but an assurance of confidentiality.

What more can we do to ensure confidence from our local workforce? At Document Direct we ask each of our typists to sign Confidentiality Agreements and refer our clients to our terms of business which set out our position with regard to confidentiality. Should we go a step further and have our candidates CRB checked? Answer our poll and let us know.

What’s your reason to outsource your typing?

Document Direct is here to provide you with the best outsource typing service that you want and need. We’ve found many reasons why businesses and individuals choose to outsource their dictation. Answer our poll and let us know your reason. If you choose “other” then please leave a comment in the box at the bottom of the page.

Out of hours typing

There’s often times when that urgent document just can’t be completed during the day. The phone keeps ringing, there’s appointments and meetings to attend and there just isn’t enough hours in the day. So what do you do? You either:

There’s plenty of people from our own pool of talent who love having flexible working hours and flexible workplaces and they need to have a regular flow of work 24 hours a day. So if you do have an urgent piece of work that needs to be typed up there will always be Document Direct’s online typists to help you.

Having a backlog of typing in your office should now be a thing of the past. Digital dictation allows work to be distributed easier and faster and if there is ever any backlog of typing then it can only be because you have a shortage of typists.

Out of hours typing, working during the evening and night, will ensure that any backlog of typing is cleared by the start of your next working day. And it doesn’t cost any extra. In fact, we encourage it because we like to keep our pool of talent in business by providing them with work during their working hours.

If you have a backlog of typing in your office then call us now or click here and we’ll help you clear it.

7 Headaches cured

A free template for you

Confidential outsource typing services

What’s your reason to outsource your typing?

Out of hours typing