How can we help? - Document Direct

How can we help?

What makes us stand out from other providers is our absolute commitment to quality and to making working with us easy and simple. We are the only ISO27001 accredited outsourced services business in the UK that offers a true UK based 24/7 service. And we charge a flat rate for all work, no matter how tight the deadline or time of day it is required.

We work incredibly hard at recruiting and retaining the best staff, with the skills your business needs. Key to this success is ensuring that that we have a happy, healthy business that is a pleasure to work with and for.

At Document Direct we do more than type up your documents. We aim to help you enhance your business processes so that you provide a better service to your customers. And to do that we make it easy for you to work with us by creating a complete custom service for your business. We begin every partnership with a period of free consultancy to ensure that we will tie in seamlessly with your existing processes for document production, refine those processes or help you design a new and better process, as you wish. For example, we can:

  • help you identify what parts of your document production would be most beneficial to outsource
  • integrate with your case management system
  • work with your existing templates and house style so that all documents you produce, whether produced in or out of house, look the same to clients. Or if you don’t already have standard templates we will give you free consultancy and design some templates for you.
  • work with you using any existing digital dictation system and devices, or supply you with free software as part of our service.

The benefits of this approach are manifold. No more headaches when you have sudden staff absences, no more having to pay high fees for temps or having to train them on your phone and IT systems. We help you deliver a speedy and consistent service to your clients no matter what happens.

With our services you can outsource any kind of typing work .

To see why so many top firms choose Document Direct see what our customers have to say about us.

How the document production process works

It’s as simple as this:

You email us your files at any time of night or day with a deadline for delivery.
Our team work on them as soon as they are received – 24 hours a day.
We will then send you back finished documents by email or you can collect them from a secure website.