Confidentiality - Document Direct

Confidentiality

We know that you take the confidentiality, security and availability of your information very seriously.

So do we – and this is why we work to the highest possible standards, and are the only UK outsourced transcription company serving the legal sector on a 24/7 basis to be accredited with ISO27001. This internationally recognised standard for Information Security Management System is your guarantee that our people, processes, IT systems and physical security arrangements meet internationally recognised best practice.

To maintain our accreditation we are regularly audited and work continuously to train staff, improve and refine our working practices, and upgrade our systems.

One of the benefits of outsourcing your digital dictation and secretarial needs with Document Direct is that we bear the cost of this effort and investment for you, helping you with your assurances to your clients.

Below are just some of the controls in place to protect your information:

  • All digital dictation is encrypted
  • Our website and servers are protected by Secure Socket Layer Certification (SSL Cert)
  • Client data is stored and accessed only on Document Direct’s secured servers
  • All data remains in the UK under UK legal jurisdiction
  • All typists are identity checked and sign a confidentiality agreement
  • Clients can download completed work from a secure password protected website