New Linked In Group
March 17, 2011
This group is all about supporting Document Direct’s clients and secretaries and to bring together a totally remote community of workers.
We aim through this group to enable and encourage discussion about all the issues affecting business services and operations/support people in your firm. Whilst it’s great to receive compliments for a fast, efficient and reliable outsource service, it’s more important to learn from mistakes and to look for new and different ways to work smarter. We can only do this by good communication with our clients. To join the group click here.
Charitable Support for Clatterbridge
January 28, 2011
Beat the winter gloom, have an enjoyable evening with friends, raise funds for a good cause and improve your wellbeing as a result. All you have to do is think of a group of friends and invite them to Come Dine @ Mine on Saturday February 5th.
They’ll each make a donation in return for your hospitality. Ideas for hosting your own party and how to donate are available here.
The Come Dine @ Mine event is run in partnership with BBC Radio Merseyside on Saturday 5th February 2011 at 6.30pm. To get you into the party spirit there will be a special show on BBC Radio Merseyside and our very own Jayne Smith will be joining Linda Mac and friends and getting the conversation underway and playing some suitable mood music.
There is not a family in the UK who hasn’t, at some point, been touched by cancer. Clatterbridge, Your Cancer Centre, is one of the largest cancer centres in the UK providing radiotherapy and chemotherapy treatment services. It is the only charity that raises funds to directly benefit the patients of Clatterbridge Centre for Oncology and their families.
Join in the fun and listen live on the radio or internet.
New service: outsource switchboard to your All Day PA
January 18, 2011
Answering your calls, how you want, when you want, 24 hours a day by your All Day PA.
To some clients we are a remote reception desk, answering and routing incoming calls. Others see us as their outsourced call centre, handling their customer support queries 24/7It doesn’t matter what volume of calls you receive, or your call pattern, we can provide a call answering service that is right for you. Using the latest telephony technology, we’ll answer every call personally and professionally in your company name, just as if we were based in your office. We record every single call we take, too, to ensure total transparency.
Some of our clients simply ask us to manage the overflow when their own staff are too busy, while others regard us as their 24-hour reception. We are also happy to provide short-term cover, for a company away day or shut-down period, or while your receptionist is away on holiday.
The flexibility of our call answering service is reflected in the flexibility of our pricing. We recognise that each customer has different requirements, so we will put together a bespoke call answering package based on the specific needs of your business, taking the time to design the most appropriate service and the most cost effective price plan.
There are so many different ways that companies use our call answering service, it is impossible to list them all. Some popular examples include:
Switchboard service
You can use our switchboard service to answer all of your calls all of the time, or some of your calls some of the time.
Customer service helpdesk
A customer service helpdesk can help you reduce costs while keeping your customers happy.
Lone worker protection / employee absence hotline
Monitor and protect your employees when they are in the field, or provide a 24-hour hotline for employees to notify you when they are sick.
Disaster recovery
Minimise disruption to your business in the event of an emergency by redirecting all your calls to your outsourced receptionist.
Order taking
If you are running an e-commerce, direct sales or mail order business, save time and money by letting us handle your telephone orders and payments for your products.
Media response
Let us handle requests for your sales literature, application forms or information packs. With our media response line, you can maximise your media spend and efficiently collate the data you obtain from your marketing campaigns.
Engineer call out
You can use our engineer call out service to follow your escalation lists, and support your clients on a 24/7 basis.
Call us today to discuss your call answering requirements 0845 056 8450
To learn more about outsourcing your document production and typing call 0845 054 2252.
Christmas Opening Hours
December 16, 2010
Whilst access to our servers will remain open at all times, ie can send us dictation and access will not be blocked, we will a skeleton staff working on the bank holidays. We will not, therefore be able to guarantee our usual fast turnaround times.
If you do have an urgent need, however, please call our out of hours telephone number 0845 056 8450 to contact a member of the team for help.
We wish you a very merry Christmas and prosperous and healthy New Year.
Law Society Excellence Awards
October 5, 2010
DGB Solicitors, the Wirral based niche defence litigation firm, has been shortlisted for the Law Society Excellence Awards in the Marketing and Business Development category.
Principal, Debbie Black formed DGB in 2003, specialising in the defence of personal injury claims, in particular marine related injury claims.
Since then Debbie has developed a highly competitive business which is fast becoming a market leader in innovative client care and specialist advice. The team she has recruited has helped create a strong market presence and are all delighted to have been nominated in such an important business category. Debbie said
When I took a step off the ladder of a large corporate firm in 2003 my business vision was to provide a high calibre, competitively priced, flexible legal service to clients. This inevitably involved considering the way in which legal services are delivered, embracing the use of technology and improving our skill set in key areas such as business development.
Over the last 18 months we have tripled our resources and have ensured that we are at the cutting edge in terms of business continuity and flexibility with new IT Cloud systems.
The Law Society has received a record number of nominations this year and competition has been stronger than ever. I am delighted that we have been shortlisted alongside some major and highly prestigious firms and for the recognition shown to the team for all their hard work and dedication.
The winner will be announced by BBC World News presenter Mishal Husain at the Law Society Awards Dinner on October 21 and we wish our client the best of luck!
What does an air raid shelter and a beach hut have in common
August 25, 2010
I suppose having your office in an old air raid shelter or a beach hut has more benefits than we can imagine, especially when the weather is good. This article filmed by Meridian TV demonstrates how people are using technology to their advantage.
There is a saying that necessity is the mother of invention. Our current economic climate is forcing a lot of people to be more creative on how to get the best from their resources, the most precious of which is time. Remote working certainly helps us make the most of that and with wireless technology and mobile communications a huge chunk of our precious time is saved just by working at home and not travelling to/from an office.
We too are making the most of the latest secure internet technology and mobile communications as our own team of secretaries work from their own homes. We’ve certainly see the benefit through the long hard winter of 2010 when we were delighted to report that every one of our team were able to turn up for work!
There’s lots of ways to free oneself from an office and remote secretarial services is just part of it. Consider posting letters from a computer anywhere in the world, online conferencing, intelligent telephone routing and sending dictation while on the move.
Read about Blackberry dictation
Try remote services for free
- January 2012
- March 2011
- January 2011
- December 2010
- October 2010
- August 2010
- June 2010
- March 2010
- February 2010
- January 2010
- December 2009
- November 2009
- October 2009
- September 2009
- July 2009
- June 2009
- May 2009
- April 2009
- March 2009
- February 2009
- January 2009
- December 2008
- November 2008
- October 2008
- September 2008
- August 2008
- July 2008
- June 2008
- May 2008
- April 2008
- Document Direct
- Free telephone calls for the legal sector
- Merit - An information/communication/technology user group
- No Option for a Law Firm - High-tec law firm IT jargon at it’s best
- Online Training Courses
