Olympic Games Business Continuity
Posted by Jayne Smith on March 20, 2012 · Go on - leave a comment
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Document Direct are one of the UK’s leading providers of typing and document production services. We are:
- 100% UK based
- Assessed to Stage 1 of ISO 27001, the Information Security Management Standard
- Your solution to any disruption that the Olympic Games may bring to your practice
We have a team of nearly 100 legally trained typists and document production specialists who will provide you with 24/7 typing cover and we will establish you as a client for a fixed fee for the three months of the Games. Contact us today to discuss how we can help you maintain your own gold standard and keep your fee earners achieving their personal best.
Telephone: 0845 054 2252
Email: info@documentdirect.co.uk
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Legal IT Business Show 2012 - London
Posted by Jayne Smith on February 28, 2012 · Go on - leave a comment Email this to a friend or colleague
This year Document Direct will be exhibiting (Stand Number 63) at the Legal IT Business Show on 6th and 7th March.
The team will be available to discuss the innovations around productivity in the legal sector, including:
- best practice for digital dictation applications
- best practice for outsourcing
- voice recognition transcription correction
- voice recognition command development
- the impact and opportunities of Microsoft 2010
To get your tickets please click this link to register.
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Merging law firms with merging technology
Posted by Jayne Smith on January 12, 2012 · Go on - leave a comment Email this to a friend or colleague
It’s hardly surprising that given the current ‘threats’ to the legal sector that many firms are considering mergers as a way of future business development. Andrew Otterburn’s survey reported on in the Law Society Gazette confirms that the sector will remain active, and perhaps rumours of collective demise are rather exaggerated.
There are however plenty of opportunities out there for those seeking to join forces and take their businesses in a different direction, and if it is by merger, we all know that it may not all be a bed of roses once the ink has dried, but one thing can be made smoother. Taking the opportunity to merge and upgrade a core technology, such as Microsoft Office, and re-brand templates and precedents needn’t be a painful process.
Templates in Microsoft Word are one of the most important productivity tools that exist in law firms. They appear as documents and precedents and they interact with case management and CRM systems. At a very basic level they provide the layout of faxes, agreements and letters. More often lawyers rely on long, heavily structured and numbered documents containing codes, headings and styles which are customised for each firm.
In firms that are merging there will be different styles of templates, both in formatting and construction. The number of documents could run into thousands.
Templates are at the very core of functionality that makes Word so important and therefore their effective management is a must for every forward-looking legal IT manager.
Document Direct has the technical know-how, capacity and resource to reformat and rebrand thousands of templates and can provide finished products in tight deadlines. Working in Office 2010 Document Direct can rebuild and rebrand templates, whether as a result of a migration to Word 2010 or a merger of two firms’ styles.
If you want more information contact Jayne Smith on 0151 227 9150/07976 852 359 or visit our contact page.
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New Linked In Group
Posted by Jayne Smith on March 17, 2011 · Go on - leave a comment Email this to a friend or colleague
This group is all about supporting Document Direct’s clients and secretaries and to bring together a totally remote community of workers.
We aim through this group to enable and encourage discussion about all the issues affecting business services and operations/support people in your firm. Whilst it’s great to receive compliments for a fast, efficient and reliable outsource service, it’s more important to learn from mistakes and to look for new and different ways to work smarter. We can only do this by good communication with our clients. To join the group click here.
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Charitable Support for Clatterbridge
Posted by Jayne Smith on January 28, 2011 · Go on - leave a comment Email this to a friend or colleague
Beat the winter gloom, have an enjoyable evening with friends, raise funds for a good cause and improve your wellbeing as a result. All you have to do is think of a group of friends and invite them to Come Dine @ Mine on Saturday February 5th.
They’ll each make a donation in return for your hospitality. Ideas for hosting your own party and how to donate are available here.
The Come Dine @ Mine event is run in partnership with BBC Radio Merseyside on Saturday 5th February 2011 at 6.30pm. To get you into the party spirit there will be a special show on BBC Radio Merseyside and our very own Jayne Smith will be joining Linda Mac and friends and getting the conversation underway and playing some suitable mood music.
There is not a family in the UK who hasn’t, at some point, been touched by cancer. Clatterbridge, Your Cancer Centre, is one of the largest cancer centres in the UK providing radiotherapy and chemotherapy treatment services. It is the only charity that raises funds to directly benefit the patients of Clatterbridge Centre for Oncology and their families.
Join in the fun and listen live on the radio or internet.
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New service: outsource switchboard to your All Day PA
Posted by Jayne Smith on January 18, 2011 · Go on - leave a comment Email this to a friend or colleague
Answering your calls, how you want, when you want, 24 hours a day by your All Day PA.
To some clients we are a remote reception desk, answering and routing incoming calls. Others see us as their outsourced call centre, handling their customer support queries 24/7It doesn’t matter what volume of calls you receive, or your call pattern, we can provide a call answering service that is right for you. Using the latest telephony technology, we’ll answer every call personally and professionally in your company name, just as if we were based in your office. We record every single call we take, too, to ensure total transparency.
Some of our clients simply ask us to manage the overflow when their own staff are too busy, while others regard us as their 24-hour reception. We are also happy to provide short-term cover, for a company away day or shut-down period, or while your receptionist is away on holiday.
The flexibility of our call answering service is reflected in the flexibility of our pricing. We recognise that each customer has different requirements, so we will put together a bespoke call answering package based on the specific needs of your business, taking the time to design the most appropriate service and the most cost effective price plan.
There are so many different ways that companies use our call answering service, it is impossible to list them all. Some popular examples include:
Switchboard service
You can use our switchboard service to answer all of your calls all of the time, or some of your calls some of the time.
Customer service helpdesk
A customer service helpdesk can help you reduce costs while keeping your customers happy.
Lone worker protection / employee absence hotline
Monitor and protect your employees when they are in the field, or provide a 24-hour hotline for employees to notify you when they are sick.
Disaster recovery
Minimise disruption to your business in the event of an emergency by redirecting all your calls to your outsourced receptionist.
Order taking
If you are running an e-commerce, direct sales or mail order business, save time and money by letting us handle your telephone orders and payments for your products.
Media response
Let us handle requests for your sales literature, application forms or information packs. With our media response line, you can maximise your media spend and efficiently collate the data you obtain from your marketing campaigns.
Engineer call out
You can use our engineer call out service to follow your escalation lists, and support your clients on a 24/7 basis.
Call us today to discuss your call answering requirements 0845 056 8450
To learn more about outsourcing your document production and typing call 0845 054 2252.
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