Rachael Gilbert - Document Direct

Rachael Gilbert

Rachael Gilbert

Supervisor/Account Manager

Rachael joined Document Direct as an Audio Typist in 2012.  Rachael took on the account manager role to provide one to one support for clients who utilise the SOS Case Management System.  Rachael is also on our team of Supervisors for Document Direct which involves monitoring the work flow, assisting typists with queries and ensuring client requests are dealt with in an efficient and timely manner.


Rachael’s previous experience includes being a PA/legal secretary for a firm of solicitors specialising in Personal Injury and Medical Negligence.  She has also worked in conveyancing and matrimonial departments providing secretarial and administrative support to the fee earners.

Martyn Best

Chief Executive Officer

Shelley Bradshaw

Human Resources Manager

Viv Rivett

Operations Manager

Michelle Rowland

Customer Service Manager

Gayle Polglase

Training Manager/Account Manager

Rachael Gilbert

Supervisor/Account Manager

Sharon Branch


Chris Smith

IT & Informatics Manager

Erica Glynn

Business Support Manager (Ireland)

Eoin Glynn

Sales Manager (Ireland)