Rachael joined Document Direct as an Audio Typist in 2012. Rachael took on the account manager role to provide one to one support for clients who utilise the SOS Case Management System. Rachael is also on our team of Supervisors for Document Direct which involves monitoring the work flow, assisting typists with queries and ensuring client requests are dealt with in an efficient and timely manner.
Rachael’s previous experience includes being a PA/legal secretary for a firm of solicitors specialising in Personal Injury and Medical Negligence. She has also worked in conveyancing and matrimonial departments providing secretarial and administrative support to the fee earners.